Privacy Policy
This Privacy Policy explains how PlayDesk Console ("we", "our", or "us"), developed by Sahil Viradiya, collects, uses, handles, and protects user data and business operational records in full compliance with the Google Play Developer Program Policies, Google Play User Data Policy, and Data Safety Guidelines.
1. Overview & Service Scope
PlayDesk Console is a specialized business management software-as-a-service (SaaS) application engineered for commercial game zones, gaming cafes, arcade parlors, VR arenas, and billiard lounges. It is utilized by arena business owners, administrators, and authorized counter staff operators to manage gaming station timers, track gameplay duration, process point-of-sale tabs, record customer visits, and view business analytics.
2. Android Platform Permissions & Declarations
PlayDesk requests only the minimum necessary platform permissions required for core app functions. We do not request any high-risk, dangerous, or unauthorized permissions:
| Android Permission | Operational Purpose | Classification |
|---|---|---|
android.permission.INTERNET |
Enables encrypted network communication with Google Firebase / Cloud Firestore to synchronize real-time station timers, bookings, and cash registers. | Required / Standard |
android.permission.ACCESS_NETWORK_STATE |
Checks real-time network connectivity status to seamlessly cache station timers locally when offline and reconnect with the cloud when online. | Required / Standard |
android.permission.POST_NOTIFICATIONS |
Delivers urgent notifications to operators when a gaming station session finishes, when a 5-minute warning triggers, or when a tournament starts (Android 13+). | Required / Runtime |
android.permission.VIBRATE |
Provides haptic feedback and alert vibrations on operator devices when time expires on an active gaming console. | Required / Standard |
android.permission.WAKE_LOCK |
Wakes the device CPU when in background or sleep mode so scheduled session timeout alarms and alerts trigger on time. | Required / Standard |
android.permission.SCHEDULE_EXACT_ALARM |
Allows exact minute-level scheduling of session timeout alarms, ensuring billing and overtime calculations occur accurately. | Required / Standard |
android.permission.RECEIVE_BOOT_COMPLETED |
Restores and reschedules active station timer alert notifications if the operator device is rebooted during active gaming sessions. | Required / Standard |
🔒 Zero Sensitive Device Permissions: PlayDesk does NOT request or access sensitive device permissions such as precise/approximate background location, device camera, microphone, device contacts/address book, SMS messages, phone storage files, or background media services.
3. Information We Collect & Data Safety Disclosures
In accordance with Google Play Data Safety standards, the data collected and processed is structured as follows:
A. Personal & Account Information (Arena Operators)
- Name & Contact: Full name, 10-digit mobile phone number, and designated organizational role (Admin, Owner, Staff).
- Business Profile: Arena name, physical gaming station setup (e.g. PlayStation 5, Xbox Series X, PC, VR, Billiards), pricing tiers, and operating hours.
- Authentication: Sandboxed mobile phone login tokens to ensure secure, role-restricted operational access.
B. Operational & Customer Records (Entered by Arena Staff)
- Customer Directory: Customer name, contact phone number, and gaming pass/package balance used solely for session billing and receipt dispatch.
- Session Logs: Station check-in/check-out timestamps, assigned game titles, snack/beverage additions, discount codes, and payment method (Cash, UPI, Package credit).
C. App Performance & Diagnostics
- Technical Logs: Anonymous crash reports, system performance indicators, and local UI preferences stored within the sandboxed app environment to maintain app stability.
4. How We Use Information
Data collected through PlayDesk is used strictly for legitimate business management purposes:
- Real-Time Station Duration Tracking: Calculating accurate gameplay minutes and automatic overtime charges.
- Role-Based Access Control (RBAC): Ensuring staff members only perform actions permitted by the business owner.
- Customer Communications: Enabling arena operators to manually send transactional invoices, receipts, and booking confirmations to their customers via WhatsApp upon explicit operator trigger.
- Audit Trails & Cash Register: Tracking daily cash drawers, opening balances, shift handovers, and sales summaries.
5. Third-Party Service Providers & Data Sharing
We do NOT sell, rent, monetize, or trade personal or customer data with any third parties, advertising networks, or data brokers. We use only industry-leading cloud infrastructure providers:
| Service Provider | Purpose | Privacy Policy |
|---|---|---|
| Google Firebase / Cloud Firestore (Google LLC) | Encrypted cloud database storage and real-time multi-device sync | Google Privacy Policy |
| WhatsApp (Meta Platforms, Inc.) | Facilitating operator-initiated transactional receipts and reminders | WhatsApp Privacy Policy |
6. Data Security & Encryption Measures
- Encryption in Transit: All communications between the PlayDesk mobile application and backend servers use Transport Layer Security (TLS 1.3 / HTTPS).
- Encryption at Rest: Cloud Firestore stores all database records using Google's enterprise AES-256 encryption at rest.
- Sandboxed Role Access: Granular database security rules prevent unauthorized access between different arena accounts.
7. Data Retention & Account Deletion Policy
We retain business and customer records only as long as your account remains active or as needed for business auditing.
In full compliance with Google Play's Account Deletion Policy, users can request complete and permanent deletion of their account and all associated operational data through either of two channels:
- 1. In-App Direct Deletion: Business owners can go to Setup → Account Settings → Delete Account inside the app to permanently purge all arena stations, customer records, staff profiles, and logs.
- 2. Web Deletion Portal: Users who have uninstalled the app or prefer browser-based deletion can submit a verified deletion request at our dedicated Account & Data Deletion Portal. Requests are permanently executed within 24 to 48 hours.
8. Children's Privacy (COPPA Compliance)
PlayDesk Console is a commercial B2B management tool designed exclusively for adult business owners and staff operators aged 18 and older. We do not knowingly solicit or collect personal data from children under the age of 13.
9. Policy Updates & Notifications
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or application enhancements. Any modifications will be posted directly to this URL with an updated "Last Updated" timestamp.
10. Developer Contact & Data Protection Officer
For any questions, data privacy inquiries, or deletion requests, please contact our support desk: