Terms & Conditions

1. Acceptance of Terms

By downloading, installing, registering, or using the PlayDesk application or web console, you agree to be bound by these Terms and Conditions. If you do not agree with any portion of these terms, you must not install or use the platform.

2. Description of Service

PlayDesk is a Software-as-a-Service (SaaS) operational suite built for commercial gaming centers, PlayStation/Xbox gaming cafes, arcade parlors, VR arenas, and billiard lounges. The service provides station session timers, overtime tracking, food & beverage billing, package sales, shift handovers, and business analytics.

3. User Accounts & Responsibilities

• Account Integrity: You agree to provide accurate, truthful, and verified mobile contact credentials during Owner, Admin, or Staff onboarding.
• Role Management: Business Owners are solely responsible for assigning authorized operator roles (Owner, Staff) to their personnel and monitoring operational shift tallies.
• Credential Security: You are responsible for safeguarding your login credentials and sandboxed tokens against unauthorized access.

4. Subscriptions & Tiered Plans

• PlayDesk is provided under tiered subscription plans managed through administrative controls.
• Access to core multi-station management, advanced reporting, and staff scheduling features requires an active subscription status.
• If an arena subscription expires, access to management tooling may be limited until the subscription is renewed.

5. Permitted Use & Operational Restrictions

You agree NOT to:

• Use the application for any unlawful, deceptive, or fraudulent business practices.
• Decompile, reverse-engineer, modify, or attempt to extract source code from the application bundle.
• Attempt to interfere with or disrupt backend Firebase cloud infrastructure or database security rules.
• Use operator-initiated messaging tools to transmit unsolicited commercial spam or harassing content to customers.

6. Intellectual Property

All source code, software architecture, UI visual designs, icons, trademarks, and branding associated with PlayDesk Console are the proprietary intellectual property of Sahil Viradiya and respective licensors. You are granted a revocable, non-exclusive, non-transferable license to use the app for your commercial gaming operations.

7. Customer Data Ownership & WhatsApp Messaging

• Data Ownership: You retain ownership of all customer contacts, booking logs, and billing data entered into your arena database.
• Customer Consent: Operators are responsible for ensuring they have customer consent when dispatching transactional invoices, booking reminders, or scorecards via WhatsApp.
• Privacy Governance: Data handling is governed by our Privacy Policy.

8. Disclaimer of Warranties & Limitation of Liability

PlayDesk Console is provided on an "AS IS" and "AS AVAILABLE" basis. While offline-first persistence ensures local timer counters continue running during network interruptions, we do not guarantee uninterrupted or error-free cloud synchronization. To the maximum extent permitted by applicable law, PlayDesk and its developers shall not be held liable for indirect, punitive, or consequential damages arising from app usage or business downtime.

9. Account Termination & Data Deletion

You may terminate your account at any time by performing direct in-app deletion under Setup → Account Settings → Delete Account or by submitting a request via our Web Deletion Portal. We reserve the right to suspend accounts that violate these terms.

10. Developer Contact & Legal Inquiries

For any legal inquiries, questions, or clarification regarding these Terms and Conditions, please contact: